1. How long does it take to receive my order?

Orders are processed within 1–3 business days, and delivery usually takes 5–10 business days, depending on your location.

2. Do you offer worldwide shipping?

No! We offer shipping only to Portugal so pet lovers can enjoy our products.

3. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number.
Please allow 1–3 business days for tracking updates to appear.

4. Will all my items arrive in one package?

Not always. Due to logistics, items from the same order may be shipped in separate packages.

5. What if I entered the wrong shipping address?

Please contact us immediately at help@furioshop.com
If your order hasn’t been shipped yet, we’ll update it. Otherwise, we may not be able to make changes.

6. What should I do if my order is delayed?

Shipping times may vary due to high demand or customs delays.
If your order is taking longer than expected, feel free to contact us — we’ll help you track it.

7. Are there any customs or import fees?

Depending on your country, your order may be subject to customs fees or import duties. These charges are the customer’s responsibility.

8. Do you accept returns or exchanges?

Yes! We offer a hassle-free return policy. If you receive a damaged or incorrect item, please contact us within a few days of delivery.

9. Are your products safe for pets?

Absolutely! We carefully select products that are safe, durable, and pet-friendly.

10. How can I contact customer support?

You can reach us anytime at:
help@furioshop.com
We’re always happy to help!